- Summit Heating & Air Conditioning
- (253) 242-5208
- customerservice@summit-heating.com
Reviews
Why Summit
February 20, 2020Google Reviews
Nina Baker
03:26 22 Feb 21
Our heater went out in our home. The gentleman that came to talk to us was very thorough and fair. No pressure at all.... We got a fine unit that works like a dream. He even dropped off a couple heaters due to not being able to fix it that day. Thank you so much! You all are wonderful!read more
Greg Isabell
22:49 15 Feb 21
We very much appreciated the professionalism courteous, On time, And very respectful. Was Definitely a wonderful... experience. We will definitely recommend. Thanks for everything.... Very much satisfied.read more
Horace Anderson
23:42 14 Jan 21
All technicians were very knowledgeable about their duties and carried them out in a professional manner. After the job... was finished, they did their clean up, did a walk around with me, and familiarized me with my new system. It has been a good experience dealing with Summit Heating and Air Conditioning.read more
jerry locke
01:36 01 Jan 21
Great service and very responsive. We had furnace go out in a rental house. Initially, had a Summit technician try to... repair it repair price brought in question of having furnace replaced being a better value. Had salesperson contact me later that day and through describing old furnace and pictures taken by the technician he identified comparable replacement and quoted me a price. Installation occurred the next day. Great service and responsiveness!read more
Alexiss Guillory
00:09 19 Dec 20
Worst customer experience ever... I would not ever recommend. The guy that came was so rude and creepy. Rude ...... because after I asked him if he needed to come inside to see what’s wrong with the heater he immediately got offended and stopped answering any questions I had and pretended not to hear me just completely ignored me. Then I asked why he need to come in after he found out what was wrong with it he said he wanted to make sure the filter was changed. Ok understandable however I checked that and let him know I didn’t think that was the case. Creepy because his whole attitude changed when I told him that. I mean I’d rather not have anyone in my home other than family because of COVID but also because I felt uneasy around him. He had to come twice to my house and he was rude both times! He ignored me and my questions! I wish I could’ve had a different person like on some of these reviews! This guy name was John , Heavy set and very RUDE. WHAT HAPPENED TO WE ARE ALL IN THIS TOGETHER!read more
Bill Fuller
20:49 24 Nov 20
Calvin was courteous and efficient. It wasn't easy to replace the old furnace on his own. He wore a mask all the... time. He cleaned up thoroughly. The instructions on using the thermostat we complete.read more
John Waterman
22:43 11 Nov 20
The technician was friendly and fairly happy to answer my questions, which were very technical (for my own knowledge.)... He was quick, and even though the problem was one I caused, he didn't come across as condescending at all. Very professional and COVID safe as well!read more
E Andrade
18:57 10 Nov 20
Very satisfied on the whole process from Mark to the rest of the technician who went in and work on the installation.... We went ahead and have TRANE energy efficient furnace and air conditioner installed on our house.I just have one thing to point out and it's about the PSE energy rebate. The quote did mention about the $350 rebate from PSE but it's already added (deducted) to the overall cost. I was under the impression that since it is a rebate, I would expect to get it after the install. What they do is they automatically enrolled you the PSE rebate program and PSE will send the rebate to them. So if you're considering High Efficiency Furnace from Summit Heating, please carefully review your quotes and ask about the rebate.read more
Taylor MacIntosh
22:29 20 Oct 20
We got bait and switched. The salesman with "20 years of experience" was out at the house, gave us estimates for an... 80% and 95% efficiency furnace, took measurements and set us up with an installation for a new 95% efficient furnace. The price difference was only $300 between the two so it was a no brainer. Once the installers got here, somehow the space now wasn't big enough for the 95% efficiency so they installed an 80% efficiency, at the same price as the 95% efficiency. We tried to have it sorted out with the office to at least only charge us for the 80% they quoted us, but they refused and said we are lucky they didn't charge us for the wireless thermostat they installed, which they improperly installed and was falling off the wall. Also, the electrical guy was walking all through the house with muddy boots. I would give 0 stars if I could.read more
Kushaiah Sheppard
22:19 01 Oct 20
My family didn’t get approved for the loan but Mark was great to speak with and very professional. Explained everything... that needs to happen in the process and how long it would take. He is amazing and deserves a raise! We look forward to trying to apply again next year.🤞🏽🤞🏽read more
T. Jones
23:00 25 Sep 20
We had Summit come out to our home September 1st 2020 to give an estimate on a heat pump installation for a home we had... just purchased. I originally gave them a five-star review because the sales person did a very nice job and they installed it on September 17th without issue. Unfortunately, shortly after, we started having problems with the company and the permitting submissions, etc. At that time I deleted my five star review because I couldn't, in good conscience, give them a five-star review so I figured it best to give them no review. However, since deleting my review we have had numerous other issues and, as of tomorrow, February 4th 2021 (less than 5 months since installation) Summit has come out 8 (yes 8) separate times (not including the original estimate day and the installation days) since installation to try to fix said problems and its still not all done. Most of the people I have worked with are all very nice but this has been a total nightmare. Thankfully my schedule allows me the flexibility to be available for all these times but if I had to take time off for these... Yikes. Hopefully my case is a rare one-off situation.Follow-up from Summit's response (2.5.21) .I have notes in my calendar showing them visiting my home the following dates: 9/1/20 (estimate), 9/17 & 18th (installation), 9/25 (sales person returning to put missing vent piece on), 10/20 (efficiency test), 10/29, 11/6, 1/26/21 (outdoor clunking noise + failed LNI follow-up), 1/29/21 (electrician to fix one of the failed LNI issues) and 2/4/21 (fixing the other LNI issues). I didn't put notes in my calendar as to why they came on 10/29 or 11/6.I accidentally included (10/27) as I put a reminder in my phone to call them regarding a still missing piece and the fact that LNI had yet to schedule a visit (which was another issue as Summit put the request in for the wrong permit then had to cancel the original permit and re-submit it) but they, in fact, did not visit my home so that was completely my error.The mentioning of upgraded items was originally fantastic, however, it caused issues in itself as we had to have the thermostat changed two times because the original one was meant for the original system we were going to get, etc. Again, and hopefully in conclusion, I am very grateful for all their follow-up and sticking to what they sold and standing by their commitment to their customer. And, again, everyone I have spoken to has been very kind and accommodating so that, in itself, is something to be appreciated. I don't want to be a stinker but I did want to give an honest review.read more
John Guetter
16:21 15 Sep 20
Needed heater serviced. Summit Heating & Air fit me in. They were on time, courteous, went right to the problem and... fixed it at a reasonable rate. They didn't try to gouge me for something simple and they didn't try to upsell me on something I didn't need. Thanks For the great work Summit!read more
Chelle Jackson
00:53 27 Aug 20
Wonderful! He was quick and fabulous! But I had to provide my own filter because he didn’t bring one with him to change... it. But I had one on hand and he put it in!read more
Joanne Chandler
19:11 28 Jul 20
Wonderful tech right on time & very helpful with fixing issue & getting me educated on current HVAC equipment in my new... house. Recommend highly!read more
Wendi Modarelli
03:13 24 Jul 20
Great team of professionals. The team explained things thoroughly, and they emphasized that they would come back and... make things right if we ran into problems. Definitely recommend.read more
Chris Fredley
15:57 17 Jul 20
Friendly and professional staff. Diagnosed and fixed the problem with my air conditioning very quickly and at an... affordable cost. Will definitely do business with again!read more
David Jellison
05:14 11 Jul 20
Performed a honest assessment of what was required to get operational and did not push more expensive options. By far... the best value around.read more
Melanie Jo
06:40 08 Jul 20
Summit did a great job. Checked and serviced our furnace. Went through everything they checked and were super... informative. I will definitely use them again.read more
Timothy Brice
15:43 01 Jul 20
Great customer service, from scheduling the appointment to the technician performing work. The service that we had... performed was an A/C yearly service. Ms. Brittany (Technician) was professional, and performed an excellent job.read more
Bob Holden
18:37 15 Jun 20
The technician was on time, did an excellent job servicing our HVAC units, which are now operating flawlessly and with... much more efficiency. The price we paid was the price we were quoted, and without any attempt to up-sell us on any additional parts or services. BRAVO!read more
Sarah Watt
16:25 15 Jun 20
Responsive via phone and clearly discussed pricing and options for furnace and AC tune up. Brittany arrived within... scheduled window and was knowledgeable and helpful. She was respectful of current need for mask and extra precautions surrounding COVID and asked prior to entering home for safety. Would use again for future HVAC needs.read more
Century Pixel New Media
05:43 02 Mar 20
Wonderful job, great customer service; courteous personnel. I called in same-day service. Easy to deal with and work... was done in 1 hour! Totally worth it. Will recommend to family and friends! Thank you, guys!read more
Cheap RC Parts
14:17 01 Mar 20
Summit Heating did an absolutely fabulous and very thorough job of replacing the water heater in my home. The old water... heater was so gunked up with sediment from the hard water in the county that it wouldn't drain. They managed to get it outside, where they drained it safely. They then installed the new water heater and even showed me how to maintain it myself. That speaks hugely of his honesty and that of Summit's. They were also very pleasant and professional. This is the third job I've had Summit Heating do in my home. This company is the best!read more
Katamo soro
15:37 27 Feb 20
My upstairs A/C was having problems and not cooling very well. They had an A/C tech at my house less than 24 hours... after I called. The A/C tech was able to troubleshoot my system. The issue was fixed in less than 2 hours. Price was very reasonable. I would not hesitate to call them again. Thank you guys!read more
Firat Cocuk
08:30 27 Feb 20
These guys were really nice, courteous, and gave me a great estimate. We replaced our air conditioner and hot water... heater and they were in and out in two days. They put up with my dog and kids running around and respected my home. I would definitely do work with them again because they were friendly, trustworthy, honest, respectful, and knowledgeable.read more
Victor Valtrumman
11:08 25 Feb 20
Affordable, great service. The HVAC specialist informed me of every single thing that he was doing. He also gave me... tips on how to get most out of my unit as well as save energy. Highly recommended!read more
Asasia Carter
00:10 02 Feb 20
Great experience with Summit! The service agents were very knowledgeable and professional. They were able to answer... many questions and gave me some useful advice for the future of my 70 year old home's HVAC system. Highly recommended! Also, the work came in under the original quote - I got a very fair price.read more
